COVID-19 and Library Services FAQs

This post will be updated regularly as needed. Last updated 6/1/2020.

Due Dates, Holds and Fines
 


Q: I have materials checked out and libraries are closed. What do I do?

A: Items can be returned at anytime in our outside book drop


How to Get an Updated Card to Access Digital Materials
 

Q: What if my library card is set to expire?

A: All patron accounts set to expire October 2019 or later have been extended.

Q: What resources can I use at home?

A: Check out our ebooks, audiobooks, magazines, instructor-led courses and videos with your library card!

Q: How can I get access to these resources if I don’t have a card?

A: You can register for a temporary card by clicking here: https://www.monarchcatalog.org/polaris/patronaccount/selfregister.aspx?ctx=62.1033.0.0.2 . Once we reopen, stop in at the library and we will issue you a physical card and replace your temporary barcode/login.

Q: What if I can’t login because I don’t know my pin?

A: We usually set your pin as the last 4 digits of your phone number. If that doesn’t work, email: csullivan@monarchlibraries.org. It may take a couple days for us to return your email.

Q: Do I need a special app to access digital resources?

Click on the Resources tab or eServices tab on our website. Or, in your app store search for:

  • Libby or Overdrive (eBooks and audiobooks through Libby. eBooks, audiobooks and videos through Overdrive)
  • RBDigital (magazines, audiobooks, Transparent Languages and magazines)

Programming and Services

Q: Will you still offer programming?

A: Due to current restrictions we can not offer inhouse programming at this time. But watch for our summer library program and programs that can be completed outside of the library building.


Q: What about reference services, book recommendations, computer help etc?

A: We will try our best to continue to serve you virtually or by phone. Questions about our eServices, access to digital services, computer help and other routine questions can be emailed to: csullivan@monarchlibraries.org or you may call the library at 920-269-4115 during open hours and talk with a staff member.

Q: Are you offering curb-side pick-up ?

A: Yes, we are happy to continue to offer curbside pickup for patrons upon request.