COVID-19 and Library Services FAQs

This post will be updated regularly as needed. Last updated 3/24/2020.

Due Dates, Holds and Fines
 

Q: What happened to the Retrieving button in the catalog?

A: The “Retrieving” button has been changed to “Request Placed”. Once we open, requests will begin to be filled again. Delivery system-wide has been suspended for the safety of our staff, patrons and communities.


Q: I have materials checked out and libraries are closed. What do I do?

A: All library materials currently checked out have had their due dates extended to May 1st, 2020. We advise you to keep your library materials at this time until we reopen.


Q: Will I get fines?

A: Because the due dates for items currently checked out have been extended to May 1st, fines should not accrue. If they do, please email csullivan@monarchlibraries.org.


How to Get an Updated Card to Access Digital Materials
 

Q: What if my library card is set to expire?

A: All patron accounts set to expire October 2019 or later have been extended.

Q: What resources can I use at home?

A: Check out our ebooks, audiobooks, magazines, instructor-led courses and videos with your library card!

Q: How can I get access to these resources if I don’t have a card?

A: You can register for a temporary card by clicking here: https://www.monarchcatalog.org/polaris/patronaccount/selfregister.aspx?ctx=62.1033.0.0.2 . Once we reopen, stop in at the library and we will issue you a physical card and replace your temporary barcode/login.

Q: What if I can’t login because I don’t know my pin?

A: We usually set your pin as the last 4 digits of your phone number. If that doesn’t work, email: csullivan@monarchlibraries.org. It may take a couple days for us to return your email.

Q: Do I need a special app to access digital resources?

Click on the Resources tab or eServices tab on our website. Or, in your app store search for:

  • Libby or Overdrive (eBooks and audiobooks through Libby. eBooks, audiobooks and videos through Overdrive)
  • RBDigital (magazines, audiobooks, Transparent Languages and magazines)

Programming and Services

Q: Will you still offer programming?

A: Due to the building closure and restrictions we can not offer onsite programming. Please watch our website and Facebook pages as we look into ways we can offer virtual programming.


Q: What about reference services, book recommendations, computer help etc?

A: We will try our best to continue to serve you virtually or by phone. Questions about our eServices, access to digital services, computer help and other routine questions can be emailed to: csullivan@monarchlibraries.org or you may call the library at 920-269-4115 and leave a message. Please allow 24-48 hours for someone to respond.