COVID-19 and Library Services FAQs

This post will be updated regularly as needed. Last updated 4/17/2020.

Due Dates, Holds and Fines
 

Q: What happened to the Retrieving button in the catalog?

A: The “Retrieving” button has been changed to “Request Placed”. Once we open, requests will begin to be filled again. Delivery system-wide has been suspended for the safety of our staff, patrons and communities.


Q: I have materials checked out and libraries are closed. What do I do?

A: All library materials currently checked out have had their due dates extended to June 1st, 2020 (updated 4/17/2020). We advise you to keep your library materials at this time until we reopen.


Q: Will I get fines?

A: Because the due dates for items currently checked out have been extended to June 1st, fines should not accrue. If they do, please email csullivan@monarchlibraries.org.


How to Get an Updated Card to Access Digital Materials
 

Q: What if my library card is set to expire?

A: All patron accounts set to expire October 2019 or later have been extended.

Q: What resources can I use at home?

A: Check out our ebooks, audiobooks, magazines, instructor-led courses and videos with your library card!

Q: How can I get access to these resources if I don’t have a card?

A: You can register for a temporary card by clicking here: https://www.monarchcatalog.org/polaris/patronaccount/selfregister.aspx?ctx=62.1033.0.0.2 . Once we reopen, stop in at the library and we will issue you a physical card and replace your temporary barcode/login.

Q: What if I can’t login because I don’t know my pin?

A: We usually set your pin as the last 4 digits of your phone number. If that doesn’t work, email: csullivan@monarchlibraries.org. It may take a couple days for us to return your email.

Q: Do I need a special app to access digital resources?

Click on the Resources tab or eServices tab on our website. Or, in your app store search for:

  • Libby or Overdrive (eBooks and audiobooks through Libby. eBooks, audiobooks and videos through Overdrive)
  • RBDigital (magazines, audiobooks, Transparent Languages and magazines)

Programming and Services

Q: Will you still offer programming?

A: Due to the building closure and restrictions we can not offer onsite programming at this time. Please click on on the website tab titled, “Virtual Library Programs” and Facebook pages for a variety of programs and reading challenges.


Q: What about reference services, book recommendations, computer help etc?

A: We will try our best to continue to serve you virtually or by phone. Questions about our eServices, access to digital services, computer help and other routine questions can be emailed to: csullivan@monarchlibraries.org or you may call the library at 920-269-4115 and leave a message. Please allow 24-48 hours for someone to respond.

Q: Are you offering curb-side pick-up ?

A: THURSDAY, APRIL 16, 2020 LOMIRA LIBRARY UPDATE: Safer-at-Home has been extended https://www.dhs.wisconsin.gov/covid-19/prepare.htm . There are some new provisions in the extension order set to begin on April 24, one of which allows for libraries to offer curb-side pick-up services. We’ll let you know how and when we decide to incorporate this into our services, which won’t be until the current Safer-at-Home order expires. Please watch our Facebook page and website for more information. Thank you for your patience!

LIBRARY CLOSURE UPDATE: 3/16/2020

03/16/2020

Dear Patrons,

Due to rapidly changing circumstances, the library will reduce hours Monday, March 16, to 1-5 PM, Tuesday, March 17, to 1-5 PM, and Wednesday, March 18, to 10 AM-12 PM. We will then be closed to the public until further notice.

This decision was not made lightly. The health and safety of our library patrons and staff is a priority for the Library Board of Trustees of the Lomira Quad/Graphics Community Library. Given the announcement of active COVID-19 cases in surrounding counties and the closure of all schools in the state of Wisconsin, it was determined that now is the time to take proactive steps to contribute to the effort to slow the spread of the disease.

We realize this impacts those of you who use the library greatly. All due dates for library items currently checked out will be extended to April 30. Our outdoor book drop will remain open during this time. However, if you have any symptoms of COVID-19 or are not able to return your library materials right now, please do not feel obligated to do so.

At this time, we encourage you to access the many digital services your library provides, such as eBooks, eAudiobooks, digital magazines, databases and online classes. Please visit our website for more information about our digital collections and services. All upcoming library card registrations will be extended to April 30 to allow for uninterrupted access of our electronic content.

We are continuing to monitor the situation closely as it evolves, to stay up-to-date on information and guidance from federal and state agencies, local government, health organizations, and other experts, and to communicate updates to you, our valued community members. We will be posting updates to our website and Facebook site.

Thank you for your patience during this time and we look forward to welcoming you back in the building when the time comes.

Sincerely,

Camrin Sullivan, Library Director

Lomira Quad/Graphics Community Library

COVID-19 Measures

Dear Patrons,

The safety of our patrons and employees is a priority to Lomira Quad/Graphics Community Library We are working to stay on top of this evolving COVID-19 situation by following guidelines from the Centers for Disease Control, WI Department of Health Services, and the Dodge County Health Department.

Our current plan is to: 1) prioritize the safety and health of our staff and patrons; 2) continue serving your library needs for the time being; 3) plan ahead for changing circumstances.

What can you do?

As the State of WI says: Wash your hands. Cough into your elbow. Stay home if sick. 

According to the most recent information from the CDC, for most people, the immediate risk of being exposed to the virus that causes COVID-19 is thought to be low. We encourage any concerned patrons, especially those in high-risk populations, to stay home if they are feeling ill or are simply concerned about potential exposure. 

Please keep in mind, as a public space, the Library cannot guarantee a germ-free environment or germ-free physical materials. You need to consider if using library materials, or visiting the Library or other public spaces, is best for you and your family. As a reminder, the Library has many digital services available to you for free; check out our collections at https://www.lomira.lib.wi.us/overdrive/ and https://www.lomira.lib.wi.us/emagazines/.

What is the Lomira Quad/Graphics Community Library doing?

Staff and Patron Hygiene: We are making hand sanitizer and wipes available to staff, plus we are encouraging frequent hand-washing by everyone.

Library Services: We are developing staffing and service models should we need to reduce services.

Library Materials Cleaning: Collection materials are not disinfected when they are checked-in or as they are browsed or used in-house due to limited resources and supplies. We have removed items and furniture in the children’s area that are hard to disinfect and clean.

Next Steps: We are monitoring this developing situation closely, staying up-to-date on info from federal agencies, health organizations, and other experts. 

We will continue to communicate any further impacts to Lomira Quad/Graphics Community Library.

Thank you for working with us to keep Lomira a healthy community.

Sincerely,

Camrin Sullivan

Library Director